Legal

Privacy Policy

Last updated: May 30, 2026

1. Introduction

Botski (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our AI-powered sales workforce (“Bots”). Please read this policy carefully. By accessing or using Botski, you agree to the collection and use of information in accordance with this policy.

We adhere to applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other regional privacy frameworks. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We collect several types of information to provide and improve our service to you:

2.1 Personal Data

While using our service, we may ask you to provide certain personally identifiable information, including but not limited to your name, email address, company name, job title, phone number, and payment information. This information is used to create and manage your account, process payments, and provide customer support.

2.2 Usage Data

We automatically collect information about how you access and use Botski, including your IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and interactions with our AI bots. This data helps us understand how our platform is used and identify areas for improvement.

2.3 CRM & Integration Data

When you connect third-party services such as your CRM, calendar, or email provider, we access and process data from those integrations solely to provide the bot intelligence you've requested. We do not store your third-party credentials and we only access the data fields necessary for our bots to function.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our platform and AI bot services
  • To process transactions and manage your subscription
  • To send administrative communications, including account updates, security alerts, and support messages
  • To personalize your experience, including bot configurations and dashboard content
  • To train and improve our AI models using anonymized and aggregated data, never your personally identifiable content
  • To detect, prevent, and address technical issues, fraud, and abuse
  • To comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following limited circumstances:

  • Service Providers: We engage trusted third-party companies to perform services on our behalf, including payment processing, cloud infrastructure, analytics, and customer support. These providers have access to your data only to perform these tasks and are obligated to protect it.
  • AI Subprocessors: When you interact with our AI bots, we may send anonymized prompts to our AI infrastructure providers. We have data processing agreements in place that prohibit these providers from using your data for training their own models.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid government requests, court orders, or to protect the rights and safety of Botski, our users, and the public.
  • Business Transfers: If Botski is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption at rest and in transit (TLS 1.3), regular security audits, role-based access controls, and continuous monitoring. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Account data is retained while your account is active. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain data for legal or regulatory compliance, dispute resolution, or enforcement of our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal retention obligations.
  • Portability: Request transfer of your data to another service provider in a structured, commonly used format.
  • Objection: Object to processing of your data for direct marketing or other legitimate interests.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@botski.ai. We will respond to your request within 30 calendar days. We may need to verify your identity before processing your request.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, understand usage patterns, and improve our service.

We use essential cookies required for the platform to function, analytics cookies to understand how our service is used, and preference cookies to remember your settings. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

9. Children's Privacy

Botski is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through Standard Contractual Clauses, adequacy decisions, or other approved transfer mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (to the address associated with your account) or through a prominent notice on our platform at least 30 days before the change becomes effective. Your continued use of Botski after such notice constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact us:

  • Email: privacy@botski.ai
  • Mail: Botski Inc., 2261 Market Street #12345, San Francisco, CA 94114, United States